NCFE Level 3 Certificate in Principles of Customer Service
Stonebridge Associated Colleges
Key Information
Campus location
Online United Kingdom
Languages
English
Study format
Request info
Duration
Request info
Pace
Request info
Tuition fees
Request info
Application deadline
Request info
Earliest start date
Aug 2023
Scholarships
Explore scholarship opportunities to help fund your studies
Introduction
The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.
Customer Service skills are highly prized and sought after, just ask any consumer, manager or business owner. No matter whether you work in the private or public sector, with customers becoming more and more demanding, your ability to deal with customers and adapt to changing requirements and tastes is a key determinant of success.
The NCFE Level 3 Certificate in Principles of Customer Service qualification focuses on the effective use of communication in relation to customer service. It also considers the underlying principles of business, complaint resolution customer retention and how to monitor the overall level of customer service provided. It also looks at how customer service can be delivered in different sectors as well as equality in the workplace and how to collaborate effectively with other departments. Finally, throughout the entire course the content focuses on what steps can be taken to improve customer service.
About the School
Questions
Similar Courses
Customer Relationship Management
- London, United Kingdom