ITIL Foundation Certification (INCLUDING EXAM)


Program Description

Adept is a global training company started in 2004 which has now expanded across the globe, certifying over 100,000 professionals! We have been conducting ITIL Training & Certifications for 11 years, and are full training institutes, courseware providers, and examination centers. The exam can be taken from your computer, with our full support in preparing you. The official AXELOS/EXIN Certificate will then be mailed to you.

If you choose a classroom course, contact us for the upcoming calendar in Dubai.

Enquiring for your company? We are happy to host in-house training courses where we fly our trainers to you.

If you choose an online course: After registration, you will receive a unique access code to enter our online training platform. From there, you can access our own ITIL Foundation lectures, at your own pace. E-Books will also be provided to help you study – and our tutors are available at any time for any questions you may have.

Once you’re ready for the exam, just let us know, and we will conduct it virtually from your own computer. It’s that simple. And if you don’t pass on the first try, we give another exam voucher FREE of charge! After passing, you’ll be ITIL Foundation Certified and will receive your official certification in the mail from EXIN / AXELOS.

Included in the Course

  • Classroom or Online Training Class
  • ITIL Foundation E-Books
  • Examination Fee Included (taken online)
  • 98% Exam Pass Rate
  • Exam support and preparation
  • Pass Guarantee* If you don’t pass, the 2nd attempt is Free
  • Participation Certificate
  • Official ITIL Foundation Certificate

Who Should Attend

  • Those who require a basic understanding of the ITIL framework
  • Those who need to understand how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who needs to be informed about, or contribute to, ongoing service improvement.

Overview of ITIL

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business.

ITIL is the most widely used and successful IT Service Management (ITSM) framework in the world, with true global reach. Adopted and adapted by organizations across the globe for over 25 years, ITIL provides guidance and helps service providers with:

  • Supporting Business Objectives
  • Enabling Business Change
  • Managing Risks In Line With Business Needs
  • Optimizing Customer Experience
  • Showing Value For Money
  • Driving Continual Service Improvement

ITIL has also provided IT organizations with a common language to communicate across departments, organizations and geographies, resulting in increased effectiveness and efficiency. The ITIL Foundation certification is the first step on my journey to learning about and applying the best practice framework to my current role, using years of experience to guide my day to day work. The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Advantage with Adept

Adept is a global training company with offices around the world, certifying over 100,000 professionals since 2004. We are a fully-accredited training and certification company specializing in Information Security, Information technology, Governance, Project Management, & Skills Training. Some of our clients include Ernst & Young, Deloitte, HP, IBM, GE, Symantec, Etisalat, Tata Communications, Abu Dhabi Police, and many more. In addition, we can cover a wide range of training requests, including custom and corporate training, with multilingual trainers all over the world.

  • 11 Years of Expertise
  • 100,000+ Certified Professionals
  • 300+ Support Staff
  • Accredited Training Organization
  • Accredited Examination Institute
  • Accredited Courseware Provider
  • Accredited Faculty
  • 100% Test Pass Guarantee
  • Efficient pre- and post-training support
  • Global presence


  • We are a Certified Training & Exam Center with EXIN / AXELOS for ITIL Foundation
  • Number of Training Hours: 16
  • Available as Classroom or Online
  • Classroom Lecture is 2 full days in Dubai
  • Online Lecture At Your Own Pace with 1 Year Access
  • Exam is Included and Taken from your own home
  • Tutor Support to help you study
  • ITIL Expert Savings Package Available
  • All-Inclusive Course; No Hidden Fees
Last updated Dec 2017

About the School

Adept Technology Dubai is a fully accredited training center and examination provider for IT security. Since 2004, Adept Technology Dubai has certified over 100,000 professionals and been a leading t ... Read More

Adept Technology Dubai is a fully accredited training center and examination provider for IT security. Since 2004, Adept Technology Dubai has certified over 100,000 professionals and been a leading training provider for several Fortune 500 companies, governments, and SMEs. Read less