Service design courses will most likely appeal to creative individuals who enjoy problem-solving. This newly emerging field focuses on improving quality and productivity when supplying services while meeting the rising expectations of customers.

Prospective students may be wondering, what is a course in service design? A Course in Service Design is further education that aims to provide the student with human-centered approaches that focus on the customer’s experience while providing services that are both useful and useable. Service design doesn’t deal with a physical product; it is behavior-driven and includes the use of design tools that provide a blueprint of the service and scripted scenarios for interactions, frequently through the use of storyboards. Service design is a subcategory of design thinking and represents a paradigm shift in thinking from product design to service design. The theory of design thinking is solution-based thinking that combines empathy with creating or improving services.

The benefits of taking a service design course include learning to think in new and innovative ways when creating products in the service sector. The courses encourage students to first use divergent thinking to generate various solutions to a given problem, followed by convergent thinking to find the correct solution.

Costs of taking courses in service design can vary depending upon the country where the course is taken, the school and the length of the program. Prospective students are advised to do their research.

Students who take service design courses will likely find themselves in demand within their field. This type of thinking is becoming increasingly important to anyone working in the design industry, particularly those working in the service sector. Since its emergence in the mid ‘80s, the service design approach has expanded in the public sector to hospitals, schools and in redesigning public services. Taking courses in service design can help the student jump-start the kind of flexible thinking that usually only comes through years of practice.

Those wishing to pursue this course of study will find international options available. Online opportunities offer scheduling flexibility and can help reduce costs. Search for your program below and contact directly the admissions office of the school of your choice by filling in the lead form.