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15 Courses in Customer Relations 2021/2022

Customer relations programs can help students learn what they need to work in retail or other customer-based positions. Courses in a program may cover topics that include consumer behavior, communications, marketing, customer relationship management, sales and retail management.

Course in Customer Relations

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Irvine, USA

Learn skills that will enable you to design and implement strategies to improve customer experience and customer success.

Learn skills that will enable you to design and implement strategies to improve customer experience and customer success. -
Courses
Part-time
12 weeks
English
Online
 
Evanston, USA

Explore innovative techniques for creating superior customer experiences that set your business apart from its competitors.

Explore innovative techniques for creating superior customer experiences that set your business apart from its competitors. -
Courses
Part-time
6 weeks
English
Online
 
London, United Kingdom

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and a ... +

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met. -
Courses
Full-time
English
Online
 

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Montrouge, France +1 More

At the end of this training, participants will be able to individually support employees face to face and at a distance with positive behavior to encourage buy-in and encourag ... +

At the end of this training, participants will be able to individually support employees face to face and at a distance with positive behavior to encourage buy-in and encourage transfer into action; adapt his monitoring style to the profiles of the monitored and in compliance with the essential steps of individual support; to prepare, conduct and conduct indoor or distance training as a support leader by creating a group dynamic; to design training: progress from the educational objective to the educational background; manage a group in training taking into account different profiles and behaviors. -
Courses
Full-time
6 days
French
Campus
 
London, United Kingdom

This CRM training course is designed to provide you with a comprehensive set of skills and knowledge to get the most out of your CRM system. The course will also include a sit ... +

This CRM training course is designed to provide you with a comprehensive set of skills and knowledge to get the most out of your CRM system. The course will also include a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real world. -
Courses
Full-time
English
Campus
 
Dubai, United Arab Emirates

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer ... +

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. -
Courses
Full-time
5 days
English
Campus
 
Johannesburg, South Africa +3 More

Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining t ... +

Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved. -
Courses
Part-time
72 hours
Feb 2022
Campus
 
Tulsa, USA +1 More

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-da ... +

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. -
Courses
Part-time
2 days
Campus
 
Bucharest, Romania

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies i ... +

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to: Discuss the issues creating the need for The Balanced Scorecard Methodology Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. Define and give examples of lagging performance indicators Discuss how to identify leading performance indicators Define and give examples of “financial” performance indicators Define and give examples of “customer” performance indicators Define and give examples of “internal process” performance indicators Define and give examples of “learning and growth” performance indicators Describe requirements for successful implementation of The Balanced Scorecard Methodology List possible resistance to successful implementation of The Balanced Scorecard Methodology TOPICS Introduction to Performance MeasurementThe Balanced Scorecard OverviewThe Customer PerspectiveThe Internal Business Process PerspectiveThe Learning and Growth PerspectiveThe Financial PerspectiveThe Balanced Scorecard Implementation -
Courses
Part-time
English
Campus
 
Leusden, Netherlands

General Customer Relationship Management (CRM) is much more than a CRM system or technology. It is a strategy and way of working aimed at the heart of your organization: the c ... +

General Customer Relationship Management (CRM) is much more than a CRM system or technology. It is a strategy and way of working aimed at the heart of your organization: the customer. The Customer Relationship Management course gives you the knowledge and tools to succeed as a CRM professional. -
Courses
English, Dutch
Campus
 
Moscow, Russia +1 More

The training is structured in such a way as to create a simple and effective sales system in your store. It will help you develop the skills to actively sell and serve custome ... +

The training is structured in such a way as to create a simple and effective sales system in your store. It will help you develop the skills to actively sell and serve customers following the basic requirements of a retail store's service standards. -
Courses
Full-time
Russian
Campus
 
Mississauga, Canada

This diploma is a 24-week program delivered in-class. The College has included an additional 12 weeks to allow for illness, vacations, and other course interruptions. The prog ... +

This diploma is a 24-week program delivered in-class. The College has included an additional 12 weeks to allow for illness, vacations, and other course interruptions. The program is therefore required to be completed within 36 weeks. Diploma admissions are on a rolling basis. This diploma program will enable you to deal with customers and their needs. You will learn how to provide excellence in service, learn about communicating effectively, and handling difficult customers proficiently. As a Customer Service Representative, you will be working in a call centre environment providing insight and solutions to queries, account information, and general services questions that customers may raise. You will also be responsible for promoting products and promotions and increasing the sales of these products and services to current and prospective customers. -
Courses
English (Canada)
Campus
 
Houten, Netherlands

For team manager, team leaders and supervisors who want to grow in their position. Combine learning and work through this flexible training during an educational year within y ... +

For team manager, team leaders and supervisors who want to grow in their position. Combine learning and work through this flexible training during an educational year within your own working environment with a recognized MBO 4 middle management diploma as a reward. -
Courses
Dutch
Sep 2021
Online
 
Southampton, United Kingdom

Learn about contract management and business relationships in a course backed by the UK government & World Commerce & Contracting.

Learn about contract management and business relationships in a course backed by the UK government & World Commerce & Contracting. -
Courses
Part-time
3 weeks
English
Online
 
Houten, Netherlands

Optimize the accessibility and quality of customer contact. Aimed at management in contact centers, so if you are a team leader, supervisor or manager then this is your traini ... +

Optimize the accessibility and quality of customer contact. Aimed at management in contact centers, so if you are a team leader, supervisor or manager then this is your training. -
Courses
Dutch
Sep 2021
Campus