What is Blazing Service?
Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. Designed specifically for customer service providers in high customer-contact organizations, Blazing Service helps employees grasp and apply proven interpersonal and problem-solving techniques through fun experiential exercises, insightful small group discussion, skills practice sessions, and practical application. Participants return to their jobs with relevant tools and action plans to apply them.
Who Needs Blazing Service?
Any organization with employees who provide customer service, including bank tellers, customer service representatives, telephone call center representatives, cashiers, retail sales associates, and anyone who delivers a product or service involving customer contact.
Why Blazing Service Effective
- Blended learning (classroom + electronic reinforcement), easy to implement in most environments
- Clear, step-by-step behavior and skill models that can be applied immediately back on the job
- Powerful reinforcement and tracking tools Blazing Service Coach™ and Blazing Service At Work™
- Creative, interactive, fun and practical - for maximum learning and retention