Seminar Objectives:

The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to:

* Discuss the issues creating the need for The Balanced Scorecard Methodology
* Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies.
* Define and give examples of lagging performance indicators
* Discuss how to identify leading performance indicators
* Define and give examples of “financial” performance indicators
* Define and give examples of “customer” performance indicators
* Define and give examples of “internal process” performance indicators
* Define and give examples of “learning and growth” performance indicators
* Describe requirements for successful implementation of The Balanced Scorecard Methodology
* List possible resistance to successful implementation of The Balanced Scorecard Methodology

TOPICS


Introduction to Performance Measurement
The Balanced Scorecard Overview
The Customer Perspective
The Internal Business Process Perspective
The Learning and Growth Perspective
The Financial Perspective
The Balanced Scorecard Implementation


Program taught in:
English

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This course is Campus based
Start Date
Sep 2019
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